FAQ - Frequent Art Questions
Where are you located? South Eastern suburbs in Melbourne, Australia.
Is pick up available? In some cases pick up is available in Officer, Victoria. Please contact me.
Can I return the artwork if I'm not happy? If you are not satisfied when you receive a finished artwork by Sandra, there is a 30 day money back policy (return shipping at buyers expense). I want you to love and cherish the piece you choose as each piece is created with intention and love. If for any reason you have an issue, please contact me. Returns are not available for opened art supplies unless faulty. Clothing and homewares can also be exchanged if you are not happy, please contact me with any concerns (unless personalised).
How much is postage? Postage within Australia is included for standard shipping. If you would like express postage, there is an extra fee. For POD products printed from outside of AUS there there will be a postage fee that will show up in the checkout process.
Do you ship internationally? Yes I can ship internationally, but please contact me for a postage quote if it isn't available through the checkout. With canvas artwork depending on size, it can more economical for you if I remove the canvas from the frame and sell it to you rolled up in a tube. When you receive the artwork you can have it restretched/framed as you choose. Some artworks are created on a canvas roll anyway and can be easily shipped as is, or I can organise stretching. POD is available within AUS and OS.
Are your artworks ready to hang? I sell my artworks ready to hang with wire on the back (unless stated otherwise in listing). Art is generally not framed unless arranged or stated.
What if my order gets lost in transit? If your packages do get lost in transit and the shipping address was 100% correct, please contact me. Firstly, it is best to check with your local post office and see if they can help with locating it. We will do our best to track down the item and work out a solution.
How is my package protected? Every painting or kit is wrapped in bubblewrap and boxed/bagged to protect it, to ensure the safe arrival to your home. Each product is wrapped and boxed to protect it.
How quickly will you post my painting? Your painting/product will be posted within 4 working days. POD products can take 2 weeks from order. Please note: In some cases POD is delayed due to COVID. Please contact me if you have any concerns for delivery.